The Alaska Impact Alliance (AIA) developed and manages the 907 Navigation App to provide a centralized platform that helps Alaskans access local and statewide resources AND navigate complex social service and benefit systems.

Our goal was to create an intuitive, user-friendly tool that provides the most up-to-date information on available resources while ensuring that content is informed by real users with lived experience. We also aimed to support Alaskan communities by offering an accessible way to maintain and share their resource lists for easy use and referrals.

The 907 Navigation App is an AIA initiative, currently funded by the State of Alaska and the Alaska Mental Health Trust Authority.

Yes, the 907 Navigation App is completely free to use. Our goal is to provide Alaskans with easy access to valuable resources and support without any cost. Whether you’re looking for community services, benefits navigation, or local resources, you can explore everything the app offers at no charge. The app is funded through support from the State of Alaska and the Alaska Mental Health Trust Authority, ensuring it remains accessible to everyone.

You can download the app from the Apple App Store for iOS devices or the Google Play Store for Android devices by searching for “907 Navigation App."

You can also scan the associated QR codes located on the 907 Navigation App marketing materials provided by the Alaska Impact Alliance.

No, the app does not require you to create an account or log in. You can access resources and tools immediately after downloading the app.

The app is compatible with most modern Android and Apple iOS devices running the latest operating system updates.

Yes, you can bookmark your favorite resources and system scenarios, including those with videos, by tapping the "heart" icon next to each item. You can quickly access your saved resources and scenarios by tapping the heart icon in the upper-right corner of the main Resources page. You will also receive a notification when a saved resource or scenario is updated.

Yes, the 907 Navigation App is available in 13 languages, making it accessible to users from diverse backgrounds. You can also search resources and use navigation tools on the Alaska Impact Alliance website. Once there, you can change your browser language by clicking the three dots on the top right corner and selecting "Language" or "Translate," which will provide access to over 100 translated languages.

To change the language or location settings in the 907 Navigation App, follow these steps:

• Open the app and navigate to the Settings tab from the main menu.
• Select “Change Language” to choose from many available languages. The app will update to reflect your preferred language instantly.
• To update your location, tap on “Change Location” in the settings menu and enter your desired city or region to receive more relevant resource information.

These settings allow you to personalize your experience and ensure you receive the most accurate and accessible resource information based on your language preference and location.

Yes, the 907 Navigation App automatically adopts the accessibility settings of your device, such as screen readers, text magnification, and voice control, ensuring an inclusive experience for all users.

You can search for resources by your selected Location (boroughs, municipalities, or census area) or Statewide within the app. Select a category and subcategory within the Resources feature, as well as sort by Local, Virtual, or Statewide by touching the associated icon.

• Local: Resources with in-person services in your selected census area
• Virtual: Resources available online, by phone, text, or chat (including AI)
• Statewide: Resources available in-person in two or more census areas, or available to all Alaska residents

When searching Systems, select a category, then scenario.

You can also search by keyword using the search bars within both Resources and Systems.

Search Alaska 211 by selecting the "Search 211" button located at the bottom of the Resources page.

Additionally, the built-in AI chatbot, Resource Raven, can assist you in finding specific resources quickly. Type or use your microphone to ask it any question about a resource you are looking for in Alaska.

The app provides access to resources related to housing, healthcare, financial assistance, food security, mental health services, childcare, disaster assistance, and more.

It also includes resources for specific populations including seniors, youth, people with disabilities, military and veterans and more.

Resources include web links to organizations and programs, social media pages, online applications, PDF documents, videos, other resource databases and resource lists developed by other organizations and programs. 

The Systems navigation tool provides basic information, step-by-step instructions, and how-to guides across 21 system categories, including addiction recovery, legal services, disabilities, the Office of Children's Services, and more. This can include a glossary of common terms within that system, guidance for specific scenarios, informational videos, and links to more information, applications, and other online resources.  

Yes, the app features interactive Eligibility Calculators* that function as a screening tool to help users assess their eligibility for various programs based on their personal circumstances.

*Disclaimer: Eligibility calculators provide estimates for informational purposes only. They do not determine eligibility, guarantee benefits, or replace official decisions made by programs or government agencies. Users should confirm program requirements and eligibility directly with the responsible organization or government agency.
 

Resource Raven is an AI-powered chatbot available 24/7 within the app to answer questions and guide users in finding relevant services and resources.

The app content is updated regularly, typically every 2-3 business days, based on user submissions and verification processes.

The 907 Navigation App and its corresponding pages on the AIA website are updated in real time through an administration panel. This system allows the AIA to maintain full control over content updates without relying on third parties. When a user suggests a resource via the app or website, the AIA is notified and reviews the recommendation for accuracy.

Once verified, the resource is promptly added to the platform, ensuring that updates occur seamlessly.

To maintain accuracy, the AIA team conducts regular reviews of existing content and uses software to regularly check for broken website links. Additionally, our goal is for the community to be the driving force behind content creation and verification. This app is truly by Alaskans, for Alaskans.

Contributing content to the 907 Navigation App is easy and helps ensure that the information stays relevant and useful for all Alaskans.

To recommend a new resource or suggest an update to an existing listing, select the "Recommend a Resource" button at the top of the Resources page in the app or on the AIA website (alaskaimpactalliance.com). Simply submit the resource details, and our team will review and verify the information before adding it to the platform.

We encourage community members with lived experience to share resources that have been helpful to them. Your contributions help keep the app accurate and up to date for everyone.

For other suggestions or feedback, you can "Contact Us" in Settings in the app or on our website on the top right corner of the menu bar.

Yes, every resource listed in the 907 Navigation App must have a publicly available online presence to direct users for more information. This can be a traditional website, a Google Maps link, or a social media page (such as Facebook or Instagram). Providing a reliable online link ensures that users can access the most up-to-date details about the resource, including contact information, hours of operation, and services offered.

If a resource does not have an official website, a publicly accessible page that provides accurate and relevant information will meet the requirement.

Community Alerts are SMS text messages and in-app push notifications sent by 907 Navigation App partner organizations to users who have opted in to receive updates about their communities and programs.

Some examples can include health and safety alerts, job or childcare openings, community or school events, weather and travel advisories, and more.

Community Alerts are free for participating organizations and users who opt in to receive notifications. No account creation is required to view alerts. Participating organizations and programs send out alerts using simple admin dashboard access.

Opting in to Community Alerts is a great way to stay informed about what is happening in your local community, as well as stay informed about causes that you (the user) care about.

To request more information on how your community or program can take advantage of this free communication tool, contact our team using the "Contact Us" button in Settings.

You can also check out our short Community Alerts video by clicking here.

Community Events is our newest feature in the 907 Navigation App. The Alaska Impact Alliance has partnered with the Anchorage Daily News and EVVNT, an event marketing, discovery, and ticketing platform, to help Alaskans easily find and share events of all types, statewide.

See what's happening near you, check out free and virtual events, and search by keyword, calendar dates, or categories such as Community Events, Kids and Family, Classes and Courses, Conferences, Festivals and more!

This is a free-to-view event calendar that also allows organizations to promote events for free, both exclusively in the 907 Navigation App and the Anchorage Daily News Calendar.

Yes! If your organization or program is hosting an upcoming public event, including classes or trainings, simply click on the plus sign on the top right corner of the Community Events page to add your event details. Your event will automatically be removed after the event date has passed. 

Simply create a free account to upload your event information, and you will easily be able to make changes or manage your event after it is published. There is no fee for basic event publishing, but if you plan to use their ticketing feature for your event, or if you plan to promote more than four events per month, you may be asked to upgrade to a premium account that has fees associated.

To get started with your free account, visit: Anchorage Daily News - Powered by Evvnt

To learn more about EVVNT calendars to promote your event, click on this article: How It All Works! Using Evvnt Calendars to Promote Your Events | Evvnt Knowledge Base

Events and ticketing are provided through Evvnt, a third-party service. The Alaska Impact Alliance does not endorse or manage event listings, ticket purchases, refunds, or other ticketing issues. 

For assistance with Evvnt, please contact:

Evvnt General Customer Support at: [email protected]

Evvnt Ticket Buyer Support at: [email protected]

You can also visit: https://evvnt.com/

Anyone can help spread the word about the 907 Navigation App by:

• Telling friends, family and coworkers about the app
• Sharing information at community meetings
• Following us on Facebook, liking and sharing our posts, or invite others to follow our page!
• Having marketing materials available at your workplace or places you visit in your community. Lobby posters can be downloaded free at our website, and you can also "Contact Us" in Settings to obtain free business cards and rack cards directly mailed to your organization.
• Requesting a free virtual presentation (generally 5-30 minutes in duration, depending on your organization's needs) using the "Contact Us" button in Settings, and including the date and time you wish for us to present.

We appreciate your efforts in helping connect Alaskans to resources and support. 

We do not collect or use personally identifiable information as our app does not require a login. However, we do track general usage data such as total downloads, clicks, preferred location and language, and favorited resources and systems navigation. This information helps us improve the app’s functionality and better understand user needs while maintaining your privacy.

If you’re experiencing issues, try the following:

• Ensure you have the latest version of the app installed.
• Restart your device and reopen the app.
• Check your internet connection if online features aren’t loading. 
• If problems persist, Contact Us in Settings or visit the AIA website for troubleshooting support.